Frequently Asked Questions

Can you diagnose my condition?

Although I may suspect that you have a gastrointestinal condition from your medical history and signs & symptoms, I am not able to make any official diagnosis. I can, however, contact your GP with your permission to make some suggestions about possible diagnostic tests, as well as make dietary recommendations and suggested lifestyle changes that are relevant for specific gastrointestinal conditions.

Can you prescribe medications for my condition?

I am unable to offer you a prescription of medication or supplements. I can, however, contact your GP with your permission to request specific medications as part of your ongoing dietary support.

Can you do me a meal plan for my specific dietary requirements?

A personalised meal plan can be provided to you at an additional cost, which can be discussed with you in your dietary appointment. For some conditions there may be a free standardised meal plan as part of your consultation, but any more specific meal-plan requirements will need to be discussed in your appointment, and will be charged for accordingly.

When is The Calm Gut Dietitian open for appointments?

Appointments are available via our online booking system on Tuesday’s, Friday’s and Saturday’s during the daytime. and some Monday and Thursday evenings. Other slots may be available on request by emailing ChloeHall@thecalmgutdietitian.com

How many appointments will I need?

This varies depending on the individual and the conditions that they have. For most conditions I would recommend at least 3 appointments, however some people may just want a one-off assessment of their diet.

What happens if I have booked and paid for an appointment but changed my mind?

If you change your mind about purchasing you are entitled to a refund for the 14-days following the purchase. Should your coaching course or programme start within that 14-day period and you decide to cancel then you will be refunded, but the amount of any coaching sessions or value received will be deducted from your refund.

There is no obligation to refund any amounts paid where cancellation requests are made following the 14-day cancellation period.

What happens if I need to re-arrange my appointment?

If you can no longer make your appointment, please contact us to let us know at least 48-hours before the booked slot by emailing ChloeHall@thecalmgutdietitian.com. For cancellations or amendments to the appointment time less than 48-hours before your appointment, or for non-attendance, we are not able to offer a refund or change the appointment and the full fee will apply.

If you are late for your appointment, the time for the consultation will be reduced accordingly. There will be no reduction or refund in the fee due to client’s attending late. Arrivals more than 15 minutes late will be treated as non-attendance.

We reserve the right to refuse requests for refunds sent within 48-hours of the appointment or after the appointment has taken place.

How do I book one of the Follow-Up Packages?

A package plan that best suits your specific follow-up needs will be discussed with you in your initial consultation. Certain conditions may require more follow-up and support than others, and this will be discussed and offered to you during your initial consultation. The follow up packages can then be booked directly with me or via your online portal depending on your preference. If you decide to take up a a follow-up package after your initial consultation please contact Chloe at ChloeHall@thecalmgutdietitian.com for further information about obtaining follow-up packages, as they cannot be booked directly online.

Do you work with children (under 16’s)?

This service is primarily for those patients over 16 years of age. However, I do have experience working with under 16’s and would be able to see a patient who is under 16 years of age if they have certain conditions, but the specifics would need to be discussed with me prior to booking an initial consultation. For more information please contact me via email to discuss further - ChloeHall@thecalmgutdietitian.com

Can I make an appointment if I live outside of the UK?

I am able to to see international patients virtually, wherever you live in the world, apart from the USA and Canada due to professional indemnity insurance restrictions. Due to insurance restrictions at present I am not allowed to see patients or make any dietary recommendations from the USA or Canada.

Do you accept patient with private health insurance?

I am currently registered to accept clients with health insurance cover with WPA, Cigna, or Aviva. If you are registered with a private medical insurer then please contact me on ChloeHall@thecalmgutdietitian.com to book, as my online booking system requires upfront payment.